Dear Customers,

There is an issue with our website that prevents some people from resetting their password or logging into the site.  We’ve identified root cause of the issue and will implementing a fix as soon as possible.  In the meantime, if you are not able to reset your password, please email support@runtimeinc.com and we will resolve the issue on a case by case basis.

We apologize for this inconvenience and appreciate your patience as we work through this issue.

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